Update User Settings

The User Settings screen provides you with the means to update your log-in information.

Note: If you see the message "For security purposes, please create a new password before continuing" at the top of the screen, this means you either have a non-complex password or your password has expired. You cannot access any member account information until the password is changed.

To access the User Settings screen, select the User Settings option at the top of the screen you are on.

To change your username:

  1. Enter your new username in the New Username field.
  2. Enter your password.
  3. Click the Update button.

To change your password:

  1. Enter your current password in the Old Password field.
  2. Enter your new password in the New Password field. Strong passwords must have a minimum of eight characters and contain at least one character from three of these groups: uppercase, lowercase, number, or operator (@~#$^()_+=-!,.?'). Passwords are case sensitive.
  3. Re-enter your new password in the Verify New Password field.
  4. Click the Update button.

To change your email address:

Note: Changing your email address here only affects emails related to activity conducted in this application. Changing your email address on this screen DOES NOT change the email addresses on file with your pension fund. These email addresses can be viewed on the Personal Information screen.

  1. Enter your new email address.
  2. Reenter your new email address in the Confirm Email field.
  3. Enter your Password.
  4. Click the Update button.

To change your authentication question:

  1. Enter a new Question. This is the question to be asked when authentication is requested. Choose a question only you know the answer to and make sure the question isn't associated with your password. Pick a question that can't be answered through research (for example, avoid your mother's maiden name, your birth date, your first or last name, your social security number, your phone number, your pet's name, etc.).
  2. Enter the answer to the authentication question in the Answer field. Make sure your answer is memorable, but not easy to guess.
  3. Enter your Password.
  4. Click the Update button.

To remove remembered devices:

Note: All of your current remembered devices are listed in this section. While you can remove recognized trusted devices on this screen, eventually all devices will expire and need to be reentered to continue being recognized as a trusted device (see Adding a Device).

  1. Select the box next to any device you want to remove from the Remembered Devices list.
  2. Click Remove Selected.

If your changes were successful, a message appears indicating success. Otherwise, error messages appear where corrections need to be made. After any corrections are made, click Submit again.

A notification of your changes is sent to your email account.

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